The Iconfactory

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Support

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Does the Iconfactory take on contract icon work?

Yes, the Iconfactory offers custom icon design services. Contact us for our rates, practices and availability.

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What are typical turnaround times for icon projects?

Turnaround times for contract icon design work vary greatly based on a number of factors including size and quantity.

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Did the Iconfactory work on the Windows XP icon suite?

Yes, we worked closely with Microsoft to develop a suite of icons including the Recycle Bin, My Computer and others.

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Can I send my icons to you to post at the Iconfactory?

We welcome seeing new creations, but third-party icons are not posted on the Iconfactory website.

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Do you offer any discounts on design services?

Yes, we honor discounts of several types including Apple ADC memberships and large volume projects.

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Does the Iconfactory offer website design services?

The Iconfactory specializes in custom icon design and does not offer website design services at the current time.

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Can I copy your code / design / graphics for my own?

We prefer that you don't since we have worked hard on the code, design and graphics for this website.

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What information is helpful in developing an estimate?

Information such as how many icons, what sizes and delivery formats are all helpful in creating an accurate estimate.

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If I send you an idea, will you make it into an icon set?

It never hurts to ask, but there is no guarantee we will turn your idea into icons. Contact us anyway, you never know!

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How do I report a bug or submit a suggestion?

We encourage you to use our Support page to submit any problems or general requests you may have with xScope.

About Searching

The Iconfactory search engine is a great tool to help you find whatever you are looking for. We have associated keywords with all of the content available on the site. These keywords span icon sets, desktop pictures, iPulse Jackets, software products, support items, design services projects and even news page postings.

In order to make it easy for you to find what you are looking for, we have built some features into our search engine that allow you to customize your search:

  • car - Finds an exact match for the characters "car"
  • car* - Finds matches that begin with "car". Helpful for searches of singular and plural items (like "car" and "cars")
  • *car - Finds matches that end in "car"

Helpful Search Tips

  • Use specific words: Stay away from common words and search for specific, unique terms like "galactica" or "halloween".
  • Don't use punctuation: Punctuation such as , . / ! ( ) is ignored by the search engine and is treated the same as a space.
  • Try different terms: There are many words to describe content. For example, television or TV. Try several different words and/or combinations, to vary the results.