The Iconfactory

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Support

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Why don't I receive Iconfactory e-mail with Hotmail?

Hotmail blocks many of the automated messages we send, so add us to your safe senders list.

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Can I send my icons to you to post at the Iconfactory?

We welcome seeing new creations, but third-party icons are not posted on the Iconfactory website.

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Help! I've lost my xScope serial number!

Have no fear! Enter your email address at our Registration Lookup page and it will be mailed to you instantly.

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Help! I've lost my Pixadex serial number!

Have no fear! Enter your email address at our Registration Lookup page and it will be mailed to you instantly.

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How do I report a bug or submit a suggestion?

We encourage you to use our Contact page to submit any problems or general requests you may have with Pixadex.

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How do I report a bug or submit a suggestion?

We encourage you to use our Contact page to submit any problems or general requests you may have with IconBuilder.

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How do I report a bug or submit a suggestion?

We encourage you to use our Contact page to submit any problems or general requests you may have with iPulse.

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How do I report a bug or submit a suggestion?

We encourage you to use our Contact page to submit any problems or requests you may have with IconBuilder.

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How do I report a bug or submit a suggestion?

We encourage you to use our Support page to submit any problems or general requests you may have with xScope.

About Searching

The Iconfactory search engine is a great tool to help you find whatever you are looking for. We have associated keywords with all of the content available on the site. These keywords span icon sets, desktop pictures, iPulse Jackets, software products, support items, design services projects and even news page postings.

In order to make it easy for you to find what you are looking for, we have built some features into our search engine that allow you to customize your search:

  • car - Finds an exact match for the characters "car"
  • car* - Finds matches that begin with "car". Helpful for searches of singular and plural items (like "car" and "cars")
  • *car - Finds matches that end in "car"

Helpful Search Tips

  • Use specific words: Stay away from common words and search for specific, unique terms like "galactica" or "halloween".
  • Use singular terms: When searching, stay away from plural terms and always use the singular instead.
  • Don't use punctuation: Punctuation such as , . / ! ( ) is ignored by the search engine and is treated the same as a space.
  • Try different terms: There are many words to describe content. For example, television or TV. Try several different words and/or combinations, to vary the results.